Shipping Policy

Last Updated: June 2026

At Richardsons Sofa, we are committed to delivering your furniture safely and efficiently. Please review our shipping policy below for information regarding processing times, delivery estimates, and shipping procedures.

Business Information

Richardsons Sofa
13C Newstet Rd
Liverpool L33 7TJ
United Kingdom

Phone: +44 151 546 7036

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During peak periods, processing times may be slightly extended. Customers will be notified of any significant delays.

Delivery Times

Estimated delivery times:

• United Kingdom: 3–7 business days

• Europe: 5–10 business days

• International: 7–15 business days

Delivery times are estimates and may vary depending on location, carrier delays, weather conditions, or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and order size.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take up to 48 hours to appear after shipment.

Delivery Information

Customers are responsible for providing accurate shipping information at checkout.

Richardsons Sofa is not responsible for delays or failed deliveries caused by incorrect addresses provided by the customer.

Additional shipping charges may apply if a package must be re-routed or re-delivered.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damage.

If your shipment is lost in transit, please contact our customer support team and we will work with the carrier to resolve the issue.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by local authorities.

These fees are not included in the purchase price or shipping cost and remain the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@richardsonssofa.com

Phone: +44 151 546 7036

Address: 13C Newstet Rd, Liverpool L33 7TJ, United Kingdom