Return & Refund Policy
Return & Refund Policy
Last Updated: June 2026
At Richardsons Sofa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Business Information
Richardsons Sofa
13C Newstet Rd
Liverpool L33 7TJ
United Kingdom
Phone: +44 151 546 7036
Email: support@richardsonssofa.com
Return Eligibility
We accept returns for both defective and non-defective products.
To be eligible for a return, items must:
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Be returned within 30 days of delivery.
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Be unused and in their original condition.
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Include all original packaging, accessories, and documentation.
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Not show signs of misuse, damage, or excessive wear.
We reserve the right to refuse returns that do not meet these conditions.
Return Window
Customers may request a return within 30 days of receiving their order.
Requests submitted after the return period may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
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Customized or made-to-order products.
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Clearance or final sale items.
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Gift cards.
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Products damaged through misuse or improper care.
Exchanges
We gladly accept exchanges for eligible products.
If you wish to exchange an item, please contact our customer support team before returning the product.
Return Process
To initiate a return:
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Contact our support team at support@richardsonssofa.com.
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Include your order number and reason for the return.
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Our team will provide return instructions.
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Ship the item back to the return address provided by our support team.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item arrived damaged.
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The wrong item was received.
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The product has a verified manufacturing defect.
In these situations, Richardsons Sofa will cover the return shipping costs.
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs showing the damage.
Our team will review the claim and provide a replacement, exchange, or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Refund processing time:
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Up to 14 business days after the returned item has been received and approved.
Your bank or payment provider may require additional processing time.
Order Cancellations
Orders may be cancelled before shipment for a full refund.
Once an order has been dispatched, it can no longer be cancelled and must follow the standard return procedure.
Contact Us
For any questions regarding returns or refunds, please contact:
Richardsons Sofa
Email: support@richardsonssofa.com
Phone: +44 151 546 7036
Address: 13C Newstet Rd, Liverpool L33 7TJ, United Kingdom