Privacy and Policy

Privacy Policy

Last Updated: June 2026

At Richardsons Sofa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Business Information

Richardsons Sofa

13C Newstet Rd
Liverpool L33 7TJ
United Kingdom

Phone: +44 151 546 7036

Email: support@richardsonssofa.com

Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Payment details
Order history

Technical Information

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and tracking technologies

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate regarding purchases and deliveries
Improve our website and services
Prevent fraud and unauthorized transactions
Send marketing communications (where consent has been provided)
Comply with legal obligations

Payment Information

All payments are processed securely through trusted third-party payment providers.

Richardsons Sofa does not store complete credit card or payment card information on its servers.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyze website performance
Measure marketing effectiveness

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties including:

Payment processors
Shipping and delivery providers
Marketing service providers
Analytics providers
Legal and regulatory authorities when required

These providers are only given access to information necessary to perform their services.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill contractual obligations
Maintain business records
Comply with legal requirements
Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing of your data
Object to certain data uses
Request a copy of your data
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the information below.

Marketing Communications

If you subscribe to our newsletter or marketing communications, you may unsubscribe at any time by clicking the unsubscribe link included in our emails.